compujas
9/9/2010 8:47:58 AM
Overall Rating: 5
Customer Service: 
Friendliness:
Overall Experience:
Price:
Reason for Visit: Sales (New)
I recommend this dealer: Yes
My Review:
Everything was great. I started by e-mail several Hyundai dealers in my area to get a feeler out for who was willing to deal and what inventory they had. Only two dealers had the car I was looking for, one being Towne. The other dealer offered me invoice price before rebates, but since they were farther away, I decided to look at Towne and see what deal they would give me. When I walked in they already knew what I was there to look for and were in the process of bring a car up for me to test drive. When I got back from the test drive he had already written up some numbers for their offer which was far better than I expected, so aside from discussing it with my wife for a few minutes and needing to get some lunch, I agreed right then. They even then worked out the details to get us a rebate. I couldn't have asked for a better deal (which is why I didn't).
The only downside was how long we had to sit and wait for the finance officer, but that's mostly because there were only two of them and they were having a busy sales day (Saturday).
Overall I am definitely extremely satisfied with the dealership. They even said they'd send my father a bonus because he bought his last car from them over 2 years ago.
ohlivia
7/21/2010 4:53:28 PM
Overall Rating: 5
Customer Service:
Quality of Work:
Friendliness:
Overall Experience:
Price: Reason for Visit: Sales (New)
I recommend this dealer: Yes
My Review:
I would HIGHLY recommend this dealership. Sean is an awsome person as was the finance dept and everyone I dealt with during my purchase.
Friendly, helpful and courteous all the way.
NO pushy salesman at all, which is so nice
I purchased a used vehicle about 5 years ago and a new one just recently and when I am ready in the future they will have my business.
You can't go wrong with Towne Hyundai!
Yankee Fan
6/19/2009 12:37:37 PM
Overall Rating: 4.8
Customer Service:
Quality of Work: 
Friendliness:
Overall Experience:
Price: Reason for Visit: Sales (New)
I recommend this dealer: Yes
My Review:
Very Satisfied With My Buying Experience
Pros:
a no sales pressure buying experience
Cons:
their quote was significantly below dealer invoice so they tried to make that up on the trade-in
I received several quotes from area Hyundai dealerships, including one that was supposed to offer "special pricing" for BJs customers - they gave the highest quote. Towne and another dealership came up with the same price via an Internet quote and with just a couple of more phone calls, they offered the best price. That process was straight forward, but there was a hiccup when the time came to talk trade-in when I came to the dealership to sign the sales contract. I did ultimately get the price I thought was acceptable for the trade- in once I made it obvious their sale was in jeopardy. From that point on, it was a very good buying experience with no sales pressure at a time when auto sales are down for every dealership.
And when I got the car home and saw scratches on the hood that were not visible in the sun when I took delivery of the car, there was no hesitation from the salesperson to make arrangements for me to come back at my convenience to have that taken care of.
That also gave me an opportunity to deal with Towne's Service Dept. and I found them very eager to please their customers.
SenorDee
2/11/2009 6:36:14 PM
Overall Rating: 4.2
Customer Service:
Friendliness:
Overall Experience:
Price: Reason for Visit: Sales (New)
I recommend this dealer: Yes
My Review:
The internet rep (Hector Colon) was great to deal with via email, and then the in-house rep (Joe Ippolito) was just as friendly. I was very nervous about my first car purchase -- you hear a lot of horror stories about pressure tactics, shady salespeople, etc -- so I was pleasantly surprised by the whole thing. The price I got on the internet was the price I got in the showroom (to the dollar) and included all the fees Hector and I emailed about and no more. Joe is a really nice guy, too, and never pressured us to make any decisions. I don't know what else to say except that the whole experience of buying a car from these guys was very positive and I feel great about the price I got from them. Would definitely recommend them.
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